Refund policy
Effective January 2026
At AarCode, all products are carefully inspected before dispatch. This policy outlines the conditions under which returns, refunds, or a coupon that can be used on the official website may be processed, in accordance with applicable consumer protection laws.
1. Return Window & Eligibility
Customers are required to notify AarCode of any issues within 3 days of delivery.
- Wrong product received
- Damaged product received
- Missing product received
- Product not delivered
Requests raised 3 days after the date of delivery may not be accepted.
2. Return Request & Processing
- Return requests must be initiated through the official AarCode website or email care.aarcode@gmail.com
- All requests are subject to review and approval by the AarCode team.
- Upon approval, a return pick-up will be scheduled and attempted up to two times.
- For locations where reverse pick-up is unavailable, the customer may be required to self-ship the product to AarCode’s designated warehouse.
- All returned products are subject to a mandatory quality inspection upon receipt.
Approval of a return does not guarantee approval of a refund or store credit and is subject to compliance with this policy.
3. Return Pick-Up Charges, Refunds & Store Credit
- A flat return pick-up fee of ₹100 applies to all approved returns.
- Upon successful quality inspection, customers may choose one of the following options:
A. Refund to Bank / Original Payment Source
- The refund amount will be equal to the product value minus ₹100 (return pick-up fee).
- Refunds will be processed to the original mode of payment or bank account, as applicable.
- Shipping charges, COD charges, and other service fees are non-refundable.
B. Store Coupon Code (Store Credit)
- A store coupon code equivalent to the full product value will be issued, with no deduction.
- The coupon code will be valid for 6 months from the date of issuance.
- Store credit is non-transferable, one-time use, and not redeemable for cash.
4. Product Condition Requirements
To be eligible for return approval:
- Products must be unused, unworn, unwashed, and unaltered.
- Original tags, labels, and packaging must remain intact.
- Clear images of the product with tags must be submitted during the return request.
- Products that fail quality inspection due to wear, damage, or misuse may be rejected.
5. Missing / Wrong / Damaged Product Claims
- An unboxing (opening) video is mandatory for all claims related to missing, wrong, or damaged products.
- Claims submitted without sufficient evidence may not be accepted.
6. Sale Items & Exchanges
- Products purchased during a sale or promotional period are non-returnable and non-refundable.
- AarCode size exchanges.
- Customers may place a size exchange for an available in-stock size of the same product.
7. Address Modification
Address modifications for delivery can be done until the product hasn’t shipped by email care.aarcode@gmail.com or reaching out on +91 9355935611.
Once the product is shipped, address modification is not applicable.
- The return pick-up address cannot be modified once the return process has been initiated.
8. Customer Support
For assistance or clarification regarding this policy, please contact: care.aarcode@gmail.com
Disclaimer
AarCode reserves the right to deny or limit returns, refunds, or store credits in cases of policy misuse, non-compliance, or failure to meet eligibility criteria.
This policy is subject to change without prior notice and shall be governed by applicable Indian laws.